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Question 1

I'm not happy with my purchase. Can you help?

Your satisfaction is our main priority at Izabel Hair. You can get in touch with us at info@izabelhair.com anytime if something is not right with your order. Please provide your order number and email address when providing the info. We will handle every concern carefully. Make sure to include photos so we can analyze the situation perfectly.

Question 2

I haven't received a confirmation email

We are very sorry about this situation. In these cases please try to check your spam or junk folder in your email or maybe the ads and promotions folder. Try to check that the email you provided is correct, and if still you have this problem get in touch with us at info@izabelhair.com

Question 2

Can I choose a different shipping method?

At the moment we only support one official shipping method, USPS. If you have any special requirements about your shipping methods please try contacting our customer support at info@izabelhair.com

Question 1

Is it possible to change my shipping adress?

Yes you can change you shipping adress in your account details. In case you purchased a product at a different shipping adress and it is shipping please contact us at info@izabelhair.com. You order is very likely to return to sender at this case, that is why you should keep an eye at tracking info. If it returns to us we will resent it again.

Question 2

Can I change my order or cancel it?

At the moment your order is placed we are making it ready immediately fast. That is why we can't make any changes at the last moment. Since this is a pre-decided workflow process. That is why please, review everything before making an order. But you can still return your order by contacting at info@izabelhair.com. Buyer pays for the return, it should be within 30 days, unopened and damaged in this case.

Got a Different Question? Ask Us Directly by Contacting Us!